Last updated: 19 October 2026
Refund Policy
14 days, no questions asked
If Pet Island is not for you, ask for a refund within 14 days of your purchase and you get your money back in full. You do not have to give a reason.
How to ask
- Reply to your purchase email, or write to support@petisland.dev with the email you bought with.
- We refund to your original payment method through Whop. It usually shows up within 5–10 business days, depending on your bank.
What happens after a refund
- The license is turned off. The app on your computers stops working within a day.
- For extra computers: refunding an extra computer removes that computer from your license. If more computers are signed in than it covers, the newest one is turned off; you can pick which one stays in your account.
- The $1 for street animals from a refunded purchase is removed from your kilo counter.
After 14 days
We do not normally refund after 14 days. If something is broken and we cannot fix it, write to us and we will look at it fairly.
Exceptions
- Gift licenses (when available) cannot be refunded once sent.
- Licenses that were shared, resold or abused are not refunded.
Nothing in this policy limits rights you have under the consumer laws of the country you live in.